Discovery & workflow mapping
Clarify users, jobs, rules, edge cases and product constraints before committing engineering time.
We help Bengaluru product teams decide which roles, rules and workflows need redesign, then turn that evidence into testable SaaS product direction.
Explore the product design scope
01 / What we build
Clarify users, jobs, rules, edge cases and product constraints before committing engineering time.
Design key journeys and realistic states, then test assumptions with clickable flows before development.
Create reusable patterns, responsive behaviours and documented decisions that product and engineering teams can maintain.
City context, honestly stated
We collaborate remotely through scheduled reviews, shared prototypes and documented decisions; GreyBath does not claim a Bengaluru office.
Admin, operator and customer journeys are mapped together so permissions and hand-offs remain understandable.
Tables, filters, settings and multi-step tasks are organised around what each user needs to decide.
Kannada support can be scoped for validated user needs, with product terms reviewed rather than translated mechanically.
02 / Where it fits
The same visual language should support different users, permissions and levels of product maturity.
Improve onboarding, activation, core workflows, billing and account administration.
Make role-heavy internal products easier to learn, govern and extend.
Expose system status, confidence, review steps and exceptions without hiding important limits.
Replace one-off screens with repeatable patterns and clearer design decisions.
03 / How we work
Review evidence, users, constraints and success criteria; identify the riskiest workflow assumptions.
Explore structure and interaction, then review realistic states before polishing every screen.
Test agreed journeys, resolve findings and document components, behaviours and open engineering decisions.
User roles, product areas, research access, prototype depth and design-system coverage shape the proposal. Greenfield product strategy and engineering remain separate unless named.
Discuss your projectThe number of users, permissions, workflows, platforms and edge cases to cover.
Existing evidence, stakeholder access, user interviews and usability sessions agreed for the project.
Components, states, content rules, responsive behaviour and developer collaboration required.
Through scheduled workshops, shared prototypes and written decisions. We agree reviewers, response times and engineering touchpoints before the work starts.
Yes. We first review the current product, component coverage, research and technical constraints, then define what should be retained, corrected or extended.
Research can be included when your team can provide suitable participant access. The plan defines recruitment, sessions, consent, analysis and how findings affect design.
The agreed handover can include flows, responsive layouts, component states, content notes and review sessions. Code is separate unless development is included.
Yes. A focused workflow can be scoped first, provided dependencies and adjacent states are reviewed so the result fits the wider product.
A workflow customers struggle with?